- Location: Israel
- Industry: Commercial Print Shop
- Equipment Selected: LINKO A602 (60 cm DTF Printer)
Can Existing Equipment Be Used with the New DTF Printer?
The customer has a printing facility in northern Israel. The customer intends to add a 60cm DTF printer to establish a new process workflow. If performance is satisfactory, the customer will consider purchasing more and reselling LINKO products locally.
Since they already have a powder-shaking and curing unit in their shop, they wanted the new DTF printer to fit with their current equipment. So, the LINKO team checked the A602 DTF printer’s output height (about 94cm) to ensure it fit seamlessly into the client’s production line and didn’t require reconfiguration.
Beyond size, the customer also wanted to watch the printer in operation before buying it. LINKO organized a 29-minute video call for the customer. During the call, a sales representative demonstrated the printing process using a machine at the factory. The customer could clearly see the print quality and the equipment’s basic operation.
Maintenance Guidance Tailored to the Factory’s Production Schedule
The customer also asked about maintenance. The factory is on vacation from Friday to Sunday, and restarts on Monday, so the printer is usually idle during these days. Our LINKO technical team suggested maintaining a wet print head during idle time. They also provided the factory staff with illustrated instructions and a link to a YouTube tutorial video.
In addition, since the printer operates on a 220V power source with European-type plugs, the customer asked whether voltage variations might affect printer quality. LINKO advised using a stabilizer and provided the adapter/stabilizer for the equipment.
Bundling Production Consumables and Spare Parts
As the equipment is in transit from China to Israel, the customer decided to order most production consumables and commonly used spare parts in advance to avoid long lead times for later individual orders and worldwide shipment.
Based on the customer’s needs, LINKO prepared a detailed procurement list, including CMYK, white ink, PET film, hot-melt powder, cleaning, and moisturizing liquid. The sales team also prepared a consumables list and replacement schedule so the customer knows what equipment is needed for daily maintenance.
Because ocean freight has a long lead time, Epson i3200-A1 printheads are shipped separately. Once the equipment arrives, a technician will provide remote video guidance to assist the customer with the installation.
Preparing for International Shipping and Customs Clearance
Before shipping the equipment, the client’s customs broker requested CE and RoHS certification documents, as well as English-language MSDS/SDS files for the relevant consumables. LINKO compiled the required documentation and provided records of previous shipments of the same equipment model to Israel.
Regarding logistics, it was ultimately decided to route the shipment—comprising the printer, consumables, and spare parts—via the Port of Haifa.
