- Location: Finland
- Industry: Printing and apparel customization
- Equipment Used: LINKO S60 Pro (60cm all-in-one DTF printer)
Looking for the Right DTF Printer for a First Industrial Setup
The customer, located in Kempele, Finland, runs a printing company. Previously, the company focused on small-batch printing, with some orders outsourced to external suppliers. To expand the production capacity, the company was preparing to purchase its first industrial-grade DTF printer.
At first, the client wanted to buy the LINKO A480 model. After learning the client’s production needs, the sales team told him he could use the new all-in-one S30 Pro and S60 Pro.
Based on the existing factory space and operation size, the client was more inclined to select the smaller S30 Pro at first. However, he was not in a hurry to purchase and wanted the actual configuration, maintenance requirements, and long-term operating costs. For him, factual technical specifications mattered more.
Detailed Technical Questions Before Making a Decision
In the follow-up, the client mainly focused on equipment configuration, white ink circulation, daily maintenance, software licenses, after-sales support, etc. LINKO offered the client special equipment maintenance and fabric printing solutions to meet the customer’s production requirements.
Through several rounds of communication, the client gained a clearer understanding of the equipment’s configuration, operational requirements, and ongoing maintenance needs, which helped narrow down his choices.
A Local Customer Reference Helped Build Trust
Since this was the client’s first purchase of industrial equipment from an overseas supplier, he needed to speak to existing users about how the equipment performed and what the after-sales service was like before he paid.
To address this, LINKO shared the contact details of two European clients: one in Finland, which had already been using the S60 Pro, and one in Norway. This gave the client greater confidence in both the equipment and the supplier.
At the same time, LINKO walked him through the S60 Pro’s structural improvements and automated features. In the end, the customer chose to go from the 30cm S30 Pro to the 60cm S60 Pro all-in-one DTF printer.
Confirming the Final Configuration and Purchase Details
Once the S60 Pro was selected, both parties agreed on the equipment configuration, contract terms, shipping time, and after-sales support plan, and then completed the procurement documents.
To meet the client’s specific requirements, the final configuration included a one-year warranty on core components, a kit of spare parts (including high-wear items), and the adhesive powder and consumables necessary for printing on specialized fabrics. The equipment was fitted with power supplies and plugs to meet local requirements in Finland.
After confirming all procurement details, the customer made a payment to purchase the LINKO S60 Pro 60cm all-in-one DTF printer.
For the client, this is more than a new piece of equipment. It is a strategic move for the company as it starts moving its small-batch printing operations in-house.
