{"id":19050,"date":"2026-08-13T10:32:32","date_gmt":"2026-08-13T02:32:32","guid":{"rendered":"https:\/\/www.dtflinko.com\/?page_id=19050"},"modified":"2026-08-13T14:35:10","modified_gmt":"2026-08-13T06:35:10","slug":"linko-driver-usb-da-impressora-conexao-windows","status":"publish","type":"page","link":"https:\/\/www.dtflinko.com\/pt-br\/technical-services\/printer-technical-operation-repair\/linko-printer-usb-driver-windows-connection\/","title":{"rendered":"Configurar a conex\u00e3o USB da impressora, o driver e a porta COM."},"content":{"rendered":"<section class=\"section\" id=\"section_1748744262\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row\"  id=\"row-1944663562\">\n\n\t<div id=\"col-726591638\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div id=\"text-2254202562\" class=\"text\">\n\t\t\n<h1 style=\"text-align: center;\">Configure a conex\u00e3o USB da impressora LINKO e instale o driver USB.<\/h1>\n\t\t\n<style>\n#text-2254202562 {\n  text-align: center;\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"is-divider divider clearfix\" style=\"max-width:1200px;height:2px;\"><\/div>\n\t<div id=\"text-2646853390\" class=\"text\">\n\t\t\n<p style=\"text-align: left;\">Sistema Operacional: Windows<\/p>\n<p style=\"text-align: left;\"><strong>Observa\u00e7\u00e3o:<\/strong> Este guia usa o software de controle de impressora PM da LINKO K605 como exemplo. Para outros softwares de controle de impressora, siga a interface do software espec\u00edfico e use a pasta do driver USB correspondente ao modelo da impressora.<\/p>\n\t\t\n<style>\n#text-2646853390 {\n  text-align: center;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<div class=\"row\"  id=\"row-702864354\">\n\n\t<div id=\"col-1257104038\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div id=\"text-2363106274\" class=\"text\">\n\t\t\n<h2 style=\"text-align: left;\">Antes de come\u00e7ar: Confirme o tipo de conex\u00e3o.<\/h2>\n<p style=\"text-align: left;\">Verifique a conex\u00e3o entre o computador e a impressora.<\/p>\n<p style=\"text-align: left;\"><strong>Utilize um cabo USB:<\/strong>\u00a0Porta USB do computador \u2192 Cabo USB \u2192 Porta USB da impressora. Continue com este guia.<\/p>\n<p style=\"text-align: left;\"><strong>Utilize um adaptador USB 3.0 Gigabit Ethernet e um cabo Ethernet:<\/strong>\u00a0Pare de usar este guia. Consulte Solu\u00e7\u00e3o de problemas de conex\u00e3o Ethernet da impressora e Adaptador Ethernet Gigabit USB 3.0.<\/p>\n\t\t\n<style>\n#text-2363106274 {\n  text-align: center;\n}\n<\/style>\n\t<\/div>\n\t\n\n  \n    <div class=\"row large-columns-2 medium-columns- small-columns-\" >\n  <div class=\"gallery-col col\" >\n          <div class=\"col-inner\">\n            <a class=\"image-lightbox lightbox-gallery\" href=\"https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/08\/0-1-Ethernet-Connector-And-USB-Cable-Connector-Comparison.webp\" title=\"0-1-Compara\u00e7\u00e3o de Conectores Ethernet e Cabos USB\">            <div class=\"box has-hover gallery-box box-default\">\n              <div class=\"box-image\" >\n                <img decoding=\"async\" width=\"500\" height=\"375\" src=\"https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/08\/0-1-Ethernet-Connector-And-USB-Cable-Connector-Comparison-500x375.webp\" class=\"attachment-medium size-medium\" alt=\"Compara\u00e7\u00e3o entre o conector Ethernet 0-1 e o conector do cabo USB\" ids=\"19051\" style=\"default\" lightbox_image_size=\"original\" columns=\"2\" text_align=\"center\" srcset=\"https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/08\/0-1-Ethernet-Connector-And-USB-Cable-Connector-Comparison-500x375.webp 500w, https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/08\/0-1-Ethernet-Connector-And-USB-Cable-Connector-Comparison-1024x768.webp 1024w, https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/08\/0-1-Ethernet-Connector-And-USB-Cable-Connector-Comparison-400x300.webp 400w, https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/08\/0-1-Ethernet-Connector-And-USB-Cable-Connector-Comparison-768x576.webp 768w, https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/08\/0-1-Ethernet-Connector-And-USB-Cable-Connector-Comparison-16x12.webp 16w, https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/08\/0-1-Ethernet-Connector-And-USB-Cable-Connector-Comparison-600x450.webp 600w, https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/08\/0-1-Ethernet-Connector-And-USB-Cable-Connector-Comparison.webp 1280w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/>                                                              <\/div>\n              <div class=\"box-text text-center\" >\n                 <p>0-1-Compara\u00e7\u00e3o de Conectores Ethernet e Cabos USB<\/p>\n              <\/div>\n            <\/div>\n            <\/a>          <\/div>\n         <\/div><\/div>\n<p><strong>Fluxo de trabalho:<\/strong><\/p>\n<p>O software de controle da impressora n\u00e3o consegue se conectar \u00e0 impressora \u2192 Confirme a conex\u00e3o do cabo USB \u2192 Verifique a conex\u00e3o f\u00edsica \u2192 Confirme se o Windows detecta o dispositivo \u2192 Instale e confirme o driver \u2192 Verifique o status da conex\u00e3o do software de controle da impressora \u2192 Envie um pequeno trabalho de teste<\/p>\n<p><strong>Requisito de opera\u00e7\u00e3o:<\/strong>\u00a0Siga os passos na ordem indicada. N\u00e3o pule nenhuma verifica\u00e7\u00e3o anterior.<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<div class=\"row\"  id=\"row-1391280777\">\n\n\t<div id=\"col-1537523989\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<span class=\"scroll-to\" data-label=\"Scroll to: #1.-troubleshooting-scope\" data-bullet=\"true\" data-link=\"#1.-troubleshooting-scope\" data-title=\"1. Troubleshooting Scope\"><a name=\"1.-troubleshooting-scope\"><\/a><\/span>\n<h2>1. Escopo da Solu\u00e7\u00e3o de Problemas<\/h2>\n<h3>1.1 Problemas abordados neste guia<\/h3>\n<p>Utilize este guia para uma impressora conectada diretamente a um computador Windows com um cabo USB nas seguintes situa\u00e7\u00f5es:<\/p>\n<ul>\n<li>O software de controle da impressora n\u00e3o consegue se conectar \u00e0 impressora.<\/li>\n<li>O Windows n\u00e3o consegue detectar a impressora ou o driver USB n\u00e3o funciona corretamente.<\/li>\n<li>A instala\u00e7\u00e3o do driver USB da impressora falha ou o driver n\u00e3o funciona corretamente.<\/li>\n<li>Voc\u00ea precisa reinstalar o driver USB ap\u00f3s trocar de computador ou reinstalar o Windows.<\/li>\n<\/ul>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1915201190\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h3>1.2 Problemas n\u00e3o abordados neste guia<\/h3>\n<p>Se o problema atual corresponder a uma das seguintes situa\u00e7\u00f5es, consulte o guia aplic\u00e1vel:<\/p>\n<table>\n<thead>\n<tr>\n<th>Situa\u00e7\u00e3o atual<\/th>\n<th>Ver<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>A impressora est\u00e1 conectada ao computador atrav\u00e9s de um adaptador USB 3.0 Gigabit Ethernet e um cabo Ethernet.<\/td>\n<td><a href=\"https:\/\/www.dtflinko.com\/pt-br\/servicos-tecnicos\/operacao-tecnica-de-reparo-de-impressora\/guia-de-solucao-de-problemas-do-adaptador-usb-ethernet-para-impressora\/\">Solu\u00e7\u00e3o de problemas de conex\u00e3o Ethernet da impressora e adaptador Ethernet Gigabit USB 3.0<\/a><\/td>\n<\/tr>\n<tr>\n<td>O Windows detecta o dispositivo e o software de controle da impressora mostra uma conex\u00e3o normal, mas o trabalho RIP n\u00e3o pode ser enviado ou impresso.<\/td>\n<td><a href=\"https:\/\/www.dtflinko.com\/pt-br\/servicos-tecnicos\/operacao-tecnica-de-reparo-de-impressora\/fluxo-de-trabalho-de-saida-do-processamento-de-arquivos-rip-da-printfactory\/\">Consulte o guia do modo de sa\u00edda de impress\u00e3o ou do caminho de sa\u00edda aplic\u00e1vel.<\/a><\/td>\n<\/tr>\n<tr>\n<td>O computador est\u00e1 lento no geral e v\u00e1rios aplicativos de software est\u00e3o lentos ao mesmo tempo.<\/td>\n<td><a href=\"https:\/\/www.dtflinko.com\/pt-br\/servicos-tecnicos\/operacao-tecnica-de-reparo-de-impressora\/preparar-impressao-computador-printfactory-rip\/\">Prepare o computador de impress\u00e3o.<\/a><\/td>\n<\/tr>\n<tr>\n<td>O PrintFactory est\u00e1 com problemas de cache, espa\u00e7o em disco ou pasta de sa\u00edda.<\/td>\n<td><a href=\"https:\/\/www.dtflinko.com\/pt-br\/servicos-tecnicos\/operacao-tecnica-de-reparo-de-impressora\/limpar-pasta-de-saida-do-cache-de-ripagem-do-printfactory\/\">Limpe o cache RIP e altere a pasta de sa\u00edda do PrintFactory.<\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<div class=\"row\"  id=\"row-506015093\">\n\n\t<div id=\"col-1945584991\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<span class=\"scroll-to\" data-label=\"Scroll to: #2.-check-the-physical-connection-and-windows-detection\" data-bullet=\"true\" data-link=\"#2.-check-the-physical-connection-and-windows-detection\" data-title=\"2. Check the Physical Connection and Windows Detection\"><a name=\"2.-check-the-physical-connection-and-windows-detection\"><\/a><\/span>\n<h2>2. Verifique a conex\u00e3o f\u00edsica e a detec\u00e7\u00e3o do Windows.<\/h2>\n<h3>2.1 Requisitos de Conex\u00e3o Padr\u00e3o<\/h3>\n<p>Siga estas instru\u00e7\u00f5es ao longo deste guia:<\/p>\n<ul>\n<li>Conecte o computador diretamente \u00e0 impressora com um cabo USB. N\u00e3o utilize um hub USB ou um cabo extensor USB.<\/li>\n<li>Insira completamente os dois conectores USB. Certifique-se de que a conex\u00e3o esteja firme.<\/li>\n<li>Se voc\u00ea estiver usando um computador de mesa, use primeiro uma porta USB traseira.<\/li>\n<\/ul>\n<p><strong>Observa\u00e7\u00e3o:<\/strong>\u00a0Caso algum dos requisitos acima n\u00e3o seja atendido, a impressora poder\u00e1 n\u00e3o se conectar. A transfer\u00eancia de dados tamb\u00e9m poder\u00e1 ficar inst\u00e1vel ou a impress\u00e3o poder\u00e1 ser interrompida.<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1241374653\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h3>2.2 Verifique a conex\u00e3o USB<\/h3>\n<ol>\n<li>Certifique-se de que o computador e a impressora estejam ligados.<\/li>\n<li>Certifique-se de que ambas as extremidades do cabo USB estejam totalmente inseridas e firmemente encaixadas.<\/li>\n<li>Caso n\u00e3o haja resposta, desconecte e reconecte o cabo USB.<\/li>\n<li>Se ainda n\u00e3o houver resposta, use outra porta USB no computador e teste novamente.<\/li>\n<\/ol>\n<p>Veja a Figura 2.2 para um exemplo de conex\u00e3o.<\/p>\n\n  \n    <div class=\"row large-columns-2 medium-columns- small-columns-\" >\n  <div class=\"gallery-col col\" >\n          <div class=\"col-inner\">\n            <a class=\"image-lightbox lightbox-gallery\" href=\"https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/08\/2.2-USB-Cable-Connected-Correctly.webp\" title=\"2.2-Cabo-USB-Conectado-Corretamente\">            <div class=\"box has-hover gallery-box box-default\">\n              <div class=\"box-image\" >\n                <img decoding=\"async\" width=\"500\" height=\"375\" src=\"https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/08\/2.2-USB-Cable-Connected-Correctly-500x375.webp\" class=\"attachment-medium size-medium\" alt=\"Cabo USB 2.2 conectado corretamente\" ids=\"19052\" style=\"default\" lightbox_image_size=\"original\" columns=\"2\" text_align=\"center\" srcset=\"https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/08\/2.2-USB-Cable-Connected-Correctly-500x375.webp 500w, https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/08\/2.2-USB-Cable-Connected-Correctly-1024x768.webp 1024w, https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/08\/2.2-USB-Cable-Connected-Correctly-400x300.webp 400w, https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/08\/2.2-USB-Cable-Connected-Correctly-768x576.webp 768w, https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/08\/2.2-USB-Cable-Connected-Correctly-16x12.webp 16w, https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/08\/2.2-USB-Cable-Connected-Correctly-600x450.webp 600w, https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/08\/2.2-USB-Cable-Connected-Correctly.webp 1280w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/>                                                              <\/div>\n              <div class=\"box-text text-center\" >\n                 <p>2.2-Cabo-USB-Conectado-Corretamente<\/p>\n              <\/div>\n            <\/div>\n            <\/a>          <\/div>\n         <\/div><\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-163585007\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h3>2.3 Verifique se o Windows detecta a impressora<\/h3>\n<p>Se o software de controle da impressora ainda n\u00e3o conseguir se conectar \u00e0 impressora, verifique se o Windows detecta o dispositivo USB da impressora.<\/p>\n<ol>\n<li>Certifique-se de que nenhuma impress\u00e3o esteja em andamento.<\/li>\n<li>Abra o Gerenciador de Dispositivos. Mantenha a janela aberta.<\/li>\n<li>Expanda &quot;Outros dispositivos&quot; e &quot;Controladores USB&quot;. A impressora pode aparecer em qualquer uma das categorias.<\/li>\n<li>Desconecte o cabo USB da impressora. Observe se algum dispositivo desaparece.<\/li>\n<li>Reconecte o cabo USB. Verifique se o mesmo dispositivo reaparece.<\/li>\n<\/ol>\n<p><strong>Crit\u00e9rios de aprova\u00e7\u00e3o:<\/strong>\u00a0O dispositivo desaparece quando voc\u00ea desconecta o cabo USB. O mesmo dispositivo reaparece quando voc\u00ea reconecta o cabo. Este \u00e9 o dispositivo USB da impressora atual.<\/p>\n<p>Os nomes dos dispositivos podem variar de acordo com o modelo da impressora. Neste exemplo, o nome do dispositivo \u00e9 Cypress USB StreamerExample.<\/p>\n<p>Consulte a Figura 2.3-1 para as categorias de dispositivos. Consulte a Figura 2.3-2 para um exemplo de identifica\u00e7\u00e3o de dispositivos.<\/p>\n\n  \n    <div class=\"row large-columns-2 medium-columns- small-columns-\" >\n  <div class=\"gallery-col col\" >\n          <div class=\"col-inner\">\n            <a class=\"image-lightbox lightbox-gallery\" href=\"https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/08\/2.3-1-Check-Other-Devices-And-Universal-Serial-Bus-Controllers.webp\" title=\"2.3-1-Verificar-outros-dispositivos-e-controladores-de-barramento-serial-universal\">            <div class=\"box has-hover gallery-box box-default\">\n              <div class=\"box-image\" >\n                <img decoding=\"async\" width=\"500\" height=\"281\" src=\"https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/08\/2.3-1-Check-Other-Devices-And-Universal-Serial-Bus-Controllers-500x281.webp\" class=\"attachment-medium size-medium\" alt=\"2.3-1 Verificar outros dispositivos e controladores de barramento serial universal\" ids=\"19053,19054\" style=\"default\" lightbox_image_size=\"original\" columns=\"2\" text_align=\"center\" srcset=\"https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/08\/2.3-1-Check-Other-Devices-And-Universal-Serial-Bus-Controllers-500x281.webp 500w, https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/08\/2.3-1-Check-Other-Devices-And-Universal-Serial-Bus-Controllers-1024x576.webp 1024w, https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/08\/2.3-1-Check-Other-Devices-And-Universal-Serial-Bus-Controllers-400x225.webp 400w, https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/08\/2.3-1-Check-Other-Devices-And-Universal-Serial-Bus-Controllers-768x432.webp 768w, https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/08\/2.3-1-Check-Other-Devices-And-Universal-Serial-Bus-Controllers-18x10.webp 18w, https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/08\/2.3-1-Check-Other-Devices-And-Universal-Serial-Bus-Controllers-600x338.webp 600w, https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/08\/2.3-1-Check-Other-Devices-And-Universal-Serial-Bus-Controllers.webp 1280w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/>                                                              <\/div>\n              <div class=\"box-text text-center\" >\n                 <p>2.3-1-Verificar-outros-dispositivos-e-controladores-de-barramento-serial-universal<\/p>\n              <\/div>\n            <\/div>\n            <\/a>          <\/div>\n         <\/div><div class=\"gallery-col col\" >\n          <div class=\"col-inner\">\n            <a class=\"image-lightbox lightbox-gallery\" href=\"https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/08\/2.3-2-Identify-The-Printer-USB-Device-By-Unplugging-And-Reconnecting-The-USB-Cable.webp\" title=\"2.3-2-Identificar-o-dispositivo-USB-da-impressora-desconectando-e-reconectando-o-cabo-USB\">            <div class=\"box has-hover gallery-box box-default\">\n              <div class=\"box-image\" >\n                <img decoding=\"async\" width=\"500\" height=\"281\" src=\"https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/08\/2.3-2-Identify-The-Printer-USB-Device-By-Unplugging-And-Reconnecting-The-USB-Cable-500x281.webp\" class=\"attachment-medium size-medium\" alt=\"2.3-2 Identifique o dispositivo USB da impressora desconectando e reconectando o cabo USB.\" ids=\"19053,19054\" style=\"default\" lightbox_image_size=\"original\" columns=\"2\" text_align=\"center\" srcset=\"https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/08\/2.3-2-Identify-The-Printer-USB-Device-By-Unplugging-And-Reconnecting-The-USB-Cable-500x281.webp 500w, https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/08\/2.3-2-Identify-The-Printer-USB-Device-By-Unplugging-And-Reconnecting-The-USB-Cable-1024x576.webp 1024w, https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/08\/2.3-2-Identify-The-Printer-USB-Device-By-Unplugging-And-Reconnecting-The-USB-Cable-400x225.webp 400w, https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/08\/2.3-2-Identify-The-Printer-USB-Device-By-Unplugging-And-Reconnecting-The-USB-Cable-768x432.webp 768w, https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/08\/2.3-2-Identify-The-Printer-USB-Device-By-Unplugging-And-Reconnecting-The-USB-Cable-18x10.webp 18w, https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/08\/2.3-2-Identify-The-Printer-USB-Device-By-Unplugging-And-Reconnecting-The-USB-Cable-600x338.webp 600w, https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/08\/2.3-2-Identify-The-Printer-USB-Device-By-Unplugging-And-Reconnecting-The-USB-Cable.webp 1280w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/>                                                              <\/div>\n              <div class=\"box-text text-center\" >\n                 <p>2.3-2-Identificar-o-dispositivo-USB-da-impressora-desconectando-e-reconectando-o-cabo-USB<\/p>\n              <\/div>\n            <\/div>\n            <\/a>          <\/div>\n         <\/div><\/div>\n<p>Se o Gerenciador de Dispositivos n\u00e3o mostrar nenhuma altera\u00e7\u00e3o no dispositivo ap\u00f3s voc\u00ea desconectar e reconectar o cabo USB:<\/p>\n<ol>\n<li>Certifique-se de que a impressora esteja ligada. Certifique-se de que o cabo USB esteja conectado direta e firmemente.<\/li>\n<li>Use outra porta USB do computador e teste novamente. Para um computador de mesa, tente primeiro uma porta USB traseira.<\/li>\n<li>Desconecte e reconecte o cabo USB novamente. Verifique o Gerenciador de Dispositivos para ver se houve alguma altera\u00e7\u00e3o no dispositivo.<\/li>\n<\/ol>\n<p>Se ainda n\u00e3o houver altera\u00e7\u00e3o no dispositivo, interrompa a instala\u00e7\u00e3o do driver e v\u00e1 para a Se\u00e7\u00e3o 5.<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<div class=\"row\"  id=\"row-411709236\">\n\n\t<div id=\"col-587574148\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<span class=\"scroll-to\" data-label=\"Scroll to: #3.-install-and-confirm-the-printer-usb-driver\" data-bullet=\"true\" data-link=\"#3.-install-and-confirm-the-printer-usb-driver\" data-title=\"3. Install and Confirm the Printer USB Driver\"><a name=\"3.-install-and-confirm-the-printer-usb-driver\"><\/a><\/span>\n<h2>3. Instale e confirme o driver USB da impressora.<\/h2>\n<h3>3.1 Por que o motorista \u00e9 necess\u00e1rio<\/h3>\n<p>O Windows utiliza o driver para identificar a impressora e estabelecer comunica\u00e7\u00e3o.<\/p>\n<p>Se o driver estiver ausente ou n\u00e3o funcionar corretamente, o software de controle da impressora pode n\u00e3o se conectar \u00e0 impressora.<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1574447023\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h3>3.2 Instalar o driver<\/h3>\n<ol>\n<li>No Gerenciador de Dispositivos, clique com o bot\u00e3o direito do mouse no dispositivo USB da impressora confirmado na Se\u00e7\u00e3o 2.3.<\/li>\n<li>Selecione Atualizar driver. (Consulte a Fig. 3.2-1)<\/li>\n<\/ol>\n\n  \n    <div class=\"row large-columns-2 medium-columns- small-columns-\" >\n  <div class=\"gallery-col col\" >\n          <div class=\"col-inner\">\n            <a class=\"image-lightbox lightbox-gallery\" href=\"https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/08\/3.2-1-Select-Update-Driver.webp\" title=\"3.2-1-Selecionar-Atualizar-Driver\">            <div class=\"box has-hover gallery-box box-default\">\n              <div class=\"box-image\" >\n                <img decoding=\"async\" width=\"500\" height=\"281\" src=\"https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/08\/3.2-1-Select-Update-Driver-500x281.webp\" class=\"attachment-medium size-medium\" alt=\"3.2-1 Selecione Atualizar Driver\" ids=\"19055\" style=\"default\" lightbox_image_size=\"original\" columns=\"2\" text_align=\"center\" srcset=\"https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/08\/3.2-1-Select-Update-Driver-500x281.webp 500w, https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/08\/3.2-1-Select-Update-Driver-1024x576.webp 1024w, https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/08\/3.2-1-Select-Update-Driver-400x225.webp 400w, https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/08\/3.2-1-Select-Update-Driver-768x432.webp 768w, https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/08\/3.2-1-Select-Update-Driver-18x10.webp 18w, https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/08\/3.2-1-Select-Update-Driver-600x338.webp 600w, https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/08\/3.2-1-Select-Update-Driver.webp 1280w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/>                                                              <\/div>\n              <div class=\"box-text text-center\" >\n                 <p>3.2-1-Selecionar-Atualizar-Driver<\/p>\n              <\/div>\n            <\/div>\n            <\/a>          <\/div>\n         <\/div><\/div>\n<ol start=\"3\">\n<li>Selecione &quot;Procurar drivers no meu computador&quot;. (Consulte a Figura 3.2-2)<\/li>\n<\/ol>\n\n  \n    <div class=\"row large-columns-2 medium-columns- small-columns-\" >\n  <div class=\"gallery-col col\" >\n          <div class=\"col-inner\">\n            <a class=\"image-lightbox lightbox-gallery\" href=\"https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/08\/3.2-2-Select-Browse-My-Computer-For-Drivers.webp\" title=\"3.2-2-Selecionar-Procurar-Drivers-no-Meu-Computador\">            <div class=\"box has-hover gallery-box box-default\">\n              <div class=\"box-image\" >\n                <img decoding=\"async\" width=\"500\" height=\"281\" src=\"https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/08\/3.2-2-Select-Browse-My-Computer-For-Drivers-500x281.webp\" class=\"attachment-medium size-medium\" alt=\"3.2-2 Selecione Procurar drivers no meu computador\" ids=\"19056\" style=\"default\" lightbox_image_size=\"original\" columns=\"2\" text_align=\"center\" srcset=\"https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/08\/3.2-2-Select-Browse-My-Computer-For-Drivers-500x281.webp 500w, https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/08\/3.2-2-Select-Browse-My-Computer-For-Drivers-1024x576.webp 1024w, https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/08\/3.2-2-Select-Browse-My-Computer-For-Drivers-400x225.webp 400w, https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/08\/3.2-2-Select-Browse-My-Computer-For-Drivers-768x432.webp 768w, https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/08\/3.2-2-Select-Browse-My-Computer-For-Drivers-18x10.webp 18w, https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/08\/3.2-2-Select-Browse-My-Computer-For-Drivers-600x338.webp 600w, https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/08\/3.2-2-Select-Browse-My-Computer-For-Drivers.webp 1280w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/>                                                              <\/div>\n              <div class=\"box-text text-center\" >\n                 <p>3.2-2-Selecionar-Procurar-Drivers-no-Meu-Computador<\/p>\n              <\/div>\n            <\/div>\n            <\/a>          <\/div>\n         <\/div><\/div>\n<ol start=\"4\">\n<li>Confirme a pasta do driver USB da impressora.<\/li>\n<\/ol>\n<p>As capturas de tela neste guia usam o PM como exemplo. Neste exemplo, use a pasta de instala\u00e7\u00e3o do PM como local de busca do driver. Se voc\u00ea usa o PM, encontre a pasta da seguinte forma:<\/p>\n<ul>\n<li>Encontre o atalho do PM na \u00e1rea de trabalho.<\/li>\n<li>Clique com o bot\u00e3o direito do mouse no atalho. Selecione Abrir local do arquivo. (Veja a Figura 3.2-3)<\/li>\n<li>Verifique a barra de endere\u00e7os no Explorador de Arquivos. Anote o caminho da pasta de instala\u00e7\u00e3o do PM. (Veja a Figura 3.2-4)<\/li>\n<\/ul>\n<p>O nome da pasta de instala\u00e7\u00e3o do PM varia conforme a vers\u00e3o do software. N\u00e3o copie a data ou o n\u00famero da vers\u00e3o do exemplo.<\/p>\n<p>Se voc\u00ea utiliza outro software de controle de impressora, use a pasta do driver USB correspondente ao modelo da impressora. N\u00e3o utilize o caminho de exemplo do PM.<\/p>\n\n  \n    <div class=\"row large-columns-2 medium-columns- small-columns-\" >\n  <div class=\"gallery-col col\" >\n          <div class=\"col-inner\">\n            <a class=\"image-lightbox lightbox-gallery\" href=\"https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/08\/3.2-3-Open-The-PM-Software-Location.webp\" title=\"3.2-3-Abrir-o-local-do-software-PM\">            <div class=\"box has-hover gallery-box box-default\">\n              <div class=\"box-image\" >\n                <img decoding=\"async\" width=\"500\" height=\"281\" src=\"https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/08\/3.2-3-Open-The-PM-Software-Location-500x281.webp\" class=\"attachment-medium size-medium\" alt=\"3.2-3 Abra o local do software PM\" ids=\"19057,19058\" style=\"default\" lightbox_image_size=\"original\" columns=\"2\" text_align=\"center\" srcset=\"https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/08\/3.2-3-Open-The-PM-Software-Location-500x281.webp 500w, https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/08\/3.2-3-Open-The-PM-Software-Location-1024x576.webp 1024w, https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/08\/3.2-3-Open-The-PM-Software-Location-400x225.webp 400w, https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/08\/3.2-3-Open-The-PM-Software-Location-768x432.webp 768w, https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/08\/3.2-3-Open-The-PM-Software-Location-18x10.webp 18w, https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/08\/3.2-3-Open-The-PM-Software-Location-600x338.webp 600w, https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/08\/3.2-3-Open-The-PM-Software-Location.webp 1280w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/>                                                              <\/div>\n              <div class=\"box-text text-center\" >\n                 <p>3.2-3-Abrir-o-local-do-software-PM<\/p>\n              <\/div>\n            <\/div>\n            <\/a>          <\/div>\n         <\/div><div class=\"gallery-col col\" >\n          <div class=\"col-inner\">\n            <a class=\"image-lightbox lightbox-gallery\" href=\"https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/08\/3.2-4-View-The-PM-Software-Installation-Folder-Path.webp\" title=\"3.2-4-Visualizar-o-caminho-da-pasta-de-instala\u00e7\u00e3o-do-software-PM\">            <div class=\"box has-hover gallery-box box-default\">\n              <div class=\"box-image\" >\n                <img decoding=\"async\" width=\"500\" height=\"281\" src=\"https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/08\/3.2-4-View-The-PM-Software-Installation-Folder-Path-500x281.webp\" class=\"attachment-medium size-medium\" alt=\"3.2-4 Visualizar o caminho da pasta de instala\u00e7\u00e3o do software PM\" ids=\"19057,19058\" style=\"default\" lightbox_image_size=\"original\" columns=\"2\" text_align=\"center\" srcset=\"https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/08\/3.2-4-View-The-PM-Software-Installation-Folder-Path-500x281.webp 500w, https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/08\/3.2-4-View-The-PM-Software-Installation-Folder-Path-1024x576.webp 1024w, https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/08\/3.2-4-View-The-PM-Software-Installation-Folder-Path-400x225.webp 400w, https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/08\/3.2-4-View-The-PM-Software-Installation-Folder-Path-768x432.webp 768w, https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/08\/3.2-4-View-The-PM-Software-Installation-Folder-Path-18x10.webp 18w, https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/08\/3.2-4-View-The-PM-Software-Installation-Folder-Path-600x338.webp 600w, https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/08\/3.2-4-View-The-PM-Software-Installation-Folder-Path.webp 1280w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/>                                                              <\/div>\n              <div class=\"box-text text-center\" >\n                 <p>3.2-4-Visualizar-o-caminho-da-pasta-de-instala\u00e7\u00e3o-do-software-PM<\/p>\n              <\/div>\n            <\/div>\n            <\/a>          <\/div>\n         <\/div><\/div>\n<ol start=\"5\">\n<li>Retorne \u00e0 janela de instala\u00e7\u00e3o do driver. Clique em Procurar. Selecione a pasta do driver USB. No exemplo do PM, selecione a pasta de instala\u00e7\u00e3o do PM.<\/li>\n<li>Certifique-se de que a op\u00e7\u00e3o Incluir subpastas esteja selecionada. Clique em Avan\u00e7ar. (Veja a Figura 3.2-5)<\/li>\n<\/ol>\n\n  \n    <div class=\"row large-columns-2 medium-columns- small-columns-\" >\n  <div class=\"gallery-col col\" >\n          <div class=\"col-inner\">\n            <a class=\"image-lightbox lightbox-gallery\" href=\"https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/08\/3.2-5-Select-The-Driver-Search-Location-And-Click-Next.webp\" title=\"3.2-5-Selecione o local de busca do driver e clique em Avan\u00e7ar\">            <div class=\"box has-hover gallery-box box-default\">\n              <div class=\"box-image\" >\n                <img decoding=\"async\" width=\"500\" height=\"281\" src=\"https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/08\/3.2-5-Select-The-Driver-Search-Location-And-Click-Next-500x281.webp\" class=\"attachment-medium size-medium\" alt=\"3.2-5 Selecione o local de busca do motorista e clique em Avan\u00e7ar.\" ids=\"19059\" style=\"default\" lightbox_image_size=\"original\" columns=\"2\" text_align=\"center\" srcset=\"https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/08\/3.2-5-Select-The-Driver-Search-Location-And-Click-Next-500x281.webp 500w, https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/08\/3.2-5-Select-The-Driver-Search-Location-And-Click-Next-1024x576.webp 1024w, https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/08\/3.2-5-Select-The-Driver-Search-Location-And-Click-Next-400x225.webp 400w, https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/08\/3.2-5-Select-The-Driver-Search-Location-And-Click-Next-768x432.webp 768w, https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/08\/3.2-5-Select-The-Driver-Search-Location-And-Click-Next-18x10.webp 18w, https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/08\/3.2-5-Select-The-Driver-Search-Location-And-Click-Next-600x338.webp 600w, https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/08\/3.2-5-Select-The-Driver-Search-Location-And-Click-Next.webp 1280w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/>                                                              <\/div>\n              <div class=\"box-text text-center\" >\n                 <p>3.2-5-Selecione o local de busca do driver e clique em Avan\u00e7ar<\/p>\n              <\/div>\n            <\/div>\n            <\/a>          <\/div>\n         <\/div><\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-2085082368\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h3>3.3 Escolha a pr\u00f3xima etapa com base na mensagem do Windows<\/h3>\n<table>\n<thead>\n<tr>\n<th>Mensagem do Windows<\/th>\n<th>Significado<\/th>\n<th>Pr\u00f3ximo passo<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>O Windows atualizou seus drivers com \u00eaxito.<\/td>\n<td>O Windows concluiu a instala\u00e7\u00e3o ou atualiza\u00e7\u00e3o deste driver.<\/td>\n<td>Clique em Fechar. Em seguida, acesse a Se\u00e7\u00e3o 4 e confirme o status da conex\u00e3o da impressora no software de controle da impressora.<\/td>\n<\/tr>\n<tr>\n<td>Os melhores drivers para o seu dispositivo j\u00e1 est\u00e3o instalados.<\/td>\n<td>O Windows considera o driver atual adequado. Esta mensagem por si s\u00f3 n\u00e3o confirma que o driver de impressora necess\u00e1rio esteja correto.<\/td>\n<td>Clique em Fechar. Em seguida, acesse a Se\u00e7\u00e3o 4 e confirme o status da conex\u00e3o da impressora no software de controle da impressora.<\/td>\n<\/tr>\n<tr>\n<td>Ocorre um erro, o Windows n\u00e3o consegue encontrar o driver ou o processo n\u00e3o pode continuar.<\/td>\n<td>A instala\u00e7\u00e3o do driver n\u00e3o foi conclu\u00edda.<\/td>\n<td>Grave a mensagem. Em seguida, v\u00e1 para a Se\u00e7\u00e3o 5.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>Veja a Figura 3.3 para um exemplo de \u201cOs melhores drivers para o seu dispositivo j\u00e1 est\u00e3o instalados\u201d.\u201d<\/p>\n\n  \n    <div class=\"row large-columns-2 medium-columns- small-columns-\" >\n  <div class=\"gallery-col col\" >\n          <div class=\"col-inner\">\n            <a class=\"image-lightbox lightbox-gallery\" href=\"https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/08\/3.3-Windows-Did-Not-Replace-The-Current-Driver.webp\" title=\"3.3-O Windows n\u00e3o substituiu o driver atual\">            <div class=\"box has-hover gallery-box box-default\">\n              <div class=\"box-image\" >\n                <img decoding=\"async\" width=\"500\" height=\"281\" src=\"https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/08\/3.3-Windows-Did-Not-Replace-The-Current-Driver-500x281.webp\" class=\"attachment-medium size-medium\" alt=\"3.3 O Windows n\u00e3o substituiu o driver atual.\" ids=\"19060\" style=\"default\" lightbox_image_size=\"original\" columns=\"2\" text_align=\"center\" srcset=\"https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/08\/3.3-Windows-Did-Not-Replace-The-Current-Driver-500x281.webp 500w, https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/08\/3.3-Windows-Did-Not-Replace-The-Current-Driver-1024x576.webp 1024w, https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/08\/3.3-Windows-Did-Not-Replace-The-Current-Driver-400x225.webp 400w, https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/08\/3.3-Windows-Did-Not-Replace-The-Current-Driver-768x432.webp 768w, https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/08\/3.3-Windows-Did-Not-Replace-The-Current-Driver-18x10.webp 18w, https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/08\/3.3-Windows-Did-Not-Replace-The-Current-Driver-600x338.webp 600w, https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/08\/3.3-Windows-Did-Not-Replace-The-Current-Driver.webp 1280w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/>                                                              <\/div>\n              <div class=\"box-text text-center\" >\n                 <p>3.3-O Windows n\u00e3o substituiu o driver atual<\/p>\n              <\/div>\n            <\/div>\n            <\/a>          <\/div>\n         <\/div><\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<div class=\"row\"  id=\"row-2106024935\">\n\n\t<div id=\"col-2017409843\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<span class=\"scroll-to\" data-label=\"Scroll to: #4.-test-the-connection-and-complete-the-verification\" data-bullet=\"true\" data-link=\"#4.-test-the-connection-and-complete-the-verification\" data-title=\"4. Test the Connection and Complete the Verification\"><a name=\"4.-test-the-connection-and-complete-the-verification\"><\/a><\/span>\n<h2>4. Teste a conex\u00e3o e conclua a verifica\u00e7\u00e3o.<\/h2>\n<h3>4.1 Confirme o status da conex\u00e3o USB no software de controle da impressora.<\/h3>\n<p>Ap\u00f3s a instala\u00e7\u00e3o do driver, abra o software de controle da impressora.<\/p>\n<p>Confirme se o software de controle da impressora detecta a impressora. As capturas de tela abaixo usam PM como exemplo:<\/p>\n<ul>\n<li>O status da conex\u00e3o USB no PM mostra uma marca de sele\u00e7\u00e3o verde: a impressora foi detectada. Continue para a Se\u00e7\u00e3o 4.2.<\/li>\n<li>O Status da Conex\u00e3o USB no PM mostra um X vermelho: A impressora n\u00e3o foi detectada. Confirme o resultado da detec\u00e7\u00e3o do dispositivo na Se\u00e7\u00e3o 2.3. Verifique o resultado do driver na Se\u00e7\u00e3o 3.3. Se a impressora ainda n\u00e3o conectar, v\u00e1 para a Se\u00e7\u00e3o 5.<\/li>\n<\/ul>\n<p>Para outros softwares de controle de impressora, utilize o status de conex\u00e3o da impressora exibido na interface do software.<\/p>\n\n  \n    <div class=\"row large-columns-2 medium-columns- small-columns-\" >\n  <div class=\"gallery-col col\" >\n          <div class=\"col-inner\">\n            <a class=\"image-lightbox lightbox-gallery\" href=\"https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/08\/4.1-1-PM-Detects-The-Printer-And-Shows-A-Green-USB-Status-Check-Mark.webp\" title=\"4.1-1-PM-Detecta-a-impressora-e-exibe-uma-marca-de-verifica\u00e7\u00e3o-verde-de-status-USB\">            <div class=\"box has-hover gallery-box box-default\">\n              <div class=\"box-image\" >\n                <img decoding=\"async\" width=\"500\" height=\"281\" src=\"https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/08\/4.1-1-PM-Detects-The-Printer-And-Shows-A-Green-USB-Status-Check-Mark-500x281.webp\" class=\"attachment-medium size-medium\" alt=\"4.1-1 PM Detecta a impressora e exibe uma marca de verifica\u00e7\u00e3o verde de status USB.\" ids=\"19061,19062\" style=\"default\" lightbox_image_size=\"original\" columns=\"2\" text_align=\"center\" srcset=\"https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/08\/4.1-1-PM-Detects-The-Printer-And-Shows-A-Green-USB-Status-Check-Mark-500x281.webp 500w, https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/08\/4.1-1-PM-Detects-The-Printer-And-Shows-A-Green-USB-Status-Check-Mark-1024x576.webp 1024w, https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/08\/4.1-1-PM-Detects-The-Printer-And-Shows-A-Green-USB-Status-Check-Mark-400x225.webp 400w, https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/08\/4.1-1-PM-Detects-The-Printer-And-Shows-A-Green-USB-Status-Check-Mark-768x432.webp 768w, https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/08\/4.1-1-PM-Detects-The-Printer-And-Shows-A-Green-USB-Status-Check-Mark-18x10.webp 18w, https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/08\/4.1-1-PM-Detects-The-Printer-And-Shows-A-Green-USB-Status-Check-Mark-600x338.webp 600w, https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/08\/4.1-1-PM-Detects-The-Printer-And-Shows-A-Green-USB-Status-Check-Mark.webp 1280w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/>                                                              <\/div>\n              <div class=\"box-text text-center\" >\n                 <p>4.1-1-PM-Detecta-a-impressora-e-exibe-uma-marca-de-verifica\u00e7\u00e3o-verde-de-status-USB<\/p>\n              <\/div>\n            <\/div>\n            <\/a>          <\/div>\n         <\/div><div class=\"gallery-col col\" >\n          <div class=\"col-inner\">\n            <a class=\"image-lightbox lightbox-gallery\" href=\"https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/08\/4.1-2-PM-Does-Not-Detect-The-Printer-And-Shows-A-Red-USB-Status-X.webp\" title=\"4.1-2-PM-N\u00e3o-Detecta-a-Impressora-e-Mostra-um-X-de-Status-USB-Vermelho\">            <div class=\"box has-hover gallery-box box-default\">\n              <div class=\"box-image\" >\n                <img decoding=\"async\" width=\"500\" height=\"281\" src=\"https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/08\/4.1-2-PM-Does-Not-Detect-The-Printer-And-Shows-A-Red-USB-Status-X-500x281.webp\" class=\"attachment-medium size-medium\" alt=\"4.1-2 PM N\u00e3o detecta a impressora e exibe um X vermelho de status USB.\" ids=\"19061,19062\" style=\"default\" lightbox_image_size=\"original\" columns=\"2\" text_align=\"center\" srcset=\"https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/08\/4.1-2-PM-Does-Not-Detect-The-Printer-And-Shows-A-Red-USB-Status-X-500x281.webp 500w, https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/08\/4.1-2-PM-Does-Not-Detect-The-Printer-And-Shows-A-Red-USB-Status-X-1024x576.webp 1024w, https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/08\/4.1-2-PM-Does-Not-Detect-The-Printer-And-Shows-A-Red-USB-Status-X-400x225.webp 400w, https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/08\/4.1-2-PM-Does-Not-Detect-The-Printer-And-Shows-A-Red-USB-Status-X-768x432.webp 768w, https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/08\/4.1-2-PM-Does-Not-Detect-The-Printer-And-Shows-A-Red-USB-Status-X-18x10.webp 18w, https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/08\/4.1-2-PM-Does-Not-Detect-The-Printer-And-Shows-A-Red-USB-Status-X-600x338.webp 600w, https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/08\/4.1-2-PM-Does-Not-Detect-The-Printer-And-Shows-A-Red-USB-Status-X.webp 1280w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/>                                                              <\/div>\n              <div class=\"box-text text-center\" >\n                 <p>4.1-2-PM-N\u00e3o-Detecta-a-Impressora-e-Mostra-um-X-de-Status-USB-Vermelho<\/p>\n              <\/div>\n            <\/div>\n            <\/a>          <\/div>\n         <\/div><\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1254357590\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h3>4.2 Enviar um pequeno trabalho de teste<\/h3>\n<ol>\n<li>Envie um pequeno trabalho de teste.<\/li>\n<li>Confirme se o software de controle da impressora recebeu o trabalho.<\/li>\n<li>Confirme se a impressora come\u00e7ou a imprimir.<\/li>\n<li>Confirme se a tarefa de teste termina sem interrup\u00e7\u00e3o de comunica\u00e7\u00e3o.<\/li>\n<\/ol>\n<p><strong>Crit\u00e9rios de aprova\u00e7\u00e3o:<\/strong>\u00a0O pequeno trabalho de teste \u00e9 recebido, inicia a impress\u00e3o e termina a impress\u00e3o.<\/p>\n<p>Ap\u00f3s a confirma\u00e7\u00e3o desses resultados, a conex\u00e3o USB da impressora e a instala\u00e7\u00e3o do driver est\u00e3o conclu\u00eddas.<\/p>\n<p>Caso o trabalho n\u00e3o seja recebido, a impress\u00e3o n\u00e3o seja iniciada ou a comunica\u00e7\u00e3o seja interrompida, consulte a Se\u00e7\u00e3o 5.<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<div class=\"row\"  id=\"row-1065394634\">\n\n\t<div id=\"col-234535948\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<span class=\"scroll-to\" data-label=\"Scroll to: #5.-problem-not-resolved\" data-bullet=\"true\" data-link=\"#5.-problem-not-resolved\" data-title=\"5. Problem Not Resolved\"><a name=\"5.-problem-not-resolved\"><\/a><\/span>\n<h2>5. Problema n\u00e3o resolvido<\/h2>\n<p>Forne\u00e7a as seguintes informa\u00e7\u00f5es:<\/p>\n<ul>\n<li>Uma foto da conex\u00e3o USB entre a impressora e o computador. Mostre o computador, o cabo USB e a porta USB da impressora na mesma foto.<\/li>\n<li>Captura de tela do Gerenciador de Dispositivos. Expanda &quot;Outros dispositivos&quot; e &quot;Controladores USB (Universal Serial Bus)&quot;.<\/li>\n<li>Uma captura de tela da janela principal do software de controle da impressora. Inclua a \u00e1rea de status da conex\u00e3o da impressora. Se voc\u00ea usa o gerenciador de impressoras (PM), inclua o \u00edcone de status da conex\u00e3o USB.<\/li>\n<li>Caso apare\u00e7a uma mensagem ou erro durante a instala\u00e7\u00e3o do driver, forne\u00e7a uma captura de tela da mensagem.<\/li>\n<li>Descreva brevemente a etapa em que o processo parou e o que voc\u00ea observou.<\/li>\n<\/ul>\n<p><strong>Regra de informa\u00e7\u00e3o:<\/strong>\u00a0Forne\u00e7a inicialmente apenas as informa\u00e7\u00f5es m\u00ednimas solicitadas acima. O t\u00e9cnico ir\u00e1 analis\u00e1-las e decidir se s\u00e3o necess\u00e1rias mais informa\u00e7\u00f5es.<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<div class=\"row\"  id=\"row-1812711871\">\n\n\t<div id=\"col-382938686\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<div class=\"is-divider divider clearfix\" style=\"max-width:1200px;height:2px;\"><\/div>\n<p><span style=\"font-size: 115%;\"><strong>Suporte t\u00e9cnico LINKO<\/strong><\/span><br \/><span style=\"font-size: 95%;\"><span style=\"color: #4f4f4f;\"><span style=\"color: #333333;\">E-mail:<\/span> <\/span><a href=\"mailto:support@dtflinko.com\">support@dtflinko.com<\/a><\/span><br \/><span style=\"font-size: 95%;\"><span style=\"color: #4f4f4f;\"><span style=\"color: #333333;\">Site:<\/span> <\/span><a href=\"https:\/\/www.dtflinko.com\/pt-br\/\">www.dtflinko.com<\/a><\/span><\/p>\n<p><span style=\"font-size: 85%; color: #808080;\">\u00a9 2026 Equipe T\u00e9cnica LINKO. Todos os direitos reservados.<\/span><br \/><span style=\"font-size: 85%; color: #808080;\">A reprodu\u00e7\u00e3o ou modifica\u00e7\u00e3o deste documento sem permiss\u00e3o \u00e9 proibida.<\/span><\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1748744262 {\n  padding-top: 40px;\n  padding-bottom: 40px;\n}\n@media (min-width:850px) {\n  #section_1748744262 {\n    padding-top: 60px;\n    padding-bottom: 60px;\n  }\n}\n<\/style>\n\t<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":19061,"parent":15609,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"footnotes":""},"class_list":["post-19050","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>LINKO Printer USB Driver Installation on 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