{"id":17180,"date":"2026-01-15T16:51:54","date_gmt":"2026-01-16T00:51:54","guid":{"rendered":"https:\/\/www.dtflinko.com\/?page_id=17180"},"modified":"2026-01-15T16:51:54","modified_gmt":"2026-01-16T00:51:54","slug":"guia-para-desativar-firewall-e-antivirus","status":"publish","type":"page","link":"https:\/\/www.dtflinko.com\/pt-br\/technical-services\/printer-technical-operation-repair\/firewall-and-antivirus-disable-guide\/","title":{"rendered":"Guia para desativar firewall e antiv\u00edrus"},"content":{"rendered":"<section class=\"section\" id=\"section_1591121702\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row\"  id=\"row-1602464140\">\n\n\t<div id=\"col-1449011016\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div id=\"text-1214975404\" class=\"text\">\n\t\t\n<h1>Guia para desativar firewall e antiv\u00edrus<\/h1>\n\t\t\n<style>\n#text-1214975404 {\n  text-align: center;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<div class=\"row\"  id=\"row-1535198261\">\n\n\t<div id=\"col-1388875261\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<span class=\"scroll-to\" data-label=\"Scroll to: #1.-purpose-of-this-guide\" data-bullet=\"true\" data-link=\"#1.-purpose-of-this-guide\" data-title=\"1. Purpose of This Guide\"><a name=\"1.-purpose-of-this-guide\"><\/a><\/span>\n<h2>1. Objetivo deste guia<\/h2>\n<p>Antes de instalar qualquer software que exija <strong>drivers, portas de rede ou servi\u00e7os em segundo plano<\/strong>, por favor, certifique-se de <strong>Desative temporariamente o firewall e o software antiv\u00edrus.<\/strong><\/p>\n<p>Esses programas de seguran\u00e7a podem bloquear arquivos de instala\u00e7\u00e3o ou servi\u00e7os em segundo plano e causar os seguintes problemas:<\/p>\n<ul>\n<li>Falha na instala\u00e7\u00e3o<\/li>\n<li>O software n\u00e3o pode iniciar normalmente.<\/li>\n<li>Os drivers ou portas est\u00e3o bloqueados.<\/li>\n<\/ul>\n<p><strong>Observa\u00e7\u00e3o:<\/strong><\/p>\n<p>Basta desativar o firewall e o software antiv\u00edrus. <strong>durante o processo de instala\u00e7\u00e3o.<\/strong><\/p>\n<p>Elas podem ser reativadas ap\u00f3s a conclus\u00e3o da instala\u00e7\u00e3o.<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<div class=\"row\"  id=\"row-1963743038\">\n\n\t<div id=\"col-1676865355\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<span class=\"scroll-to\" data-label=\"Scroll to: #2.-notes-before-operation\" data-bullet=\"true\" data-link=\"#2.-notes-before-operation\" data-title=\"2. Notes Before Operation\"><a name=\"2.-notes-before-operation\"><\/a><\/span>\n<h2>2. Observa\u00e7\u00f5es antes da opera\u00e7\u00e3o<\/h2>\n<ul>\n<li>Este guia utiliza <strong>Software de seguran\u00e7a integrado do Windows (Windows Defender)<\/strong> Por exemplo.<\/li>\n<li>A interface pode variar entre diferentes softwares de firewall ou antiv\u00edrus, mas <strong>A l\u00f3gica de opera\u00e7\u00e3o \u00e9 semelhante.<\/strong>.<\/li>\n<li>Em alguns sistemas, <strong>As fun\u00e7\u00f5es de firewall e antiv\u00edrus (prote\u00e7\u00e3o em tempo real) s\u00e3o gerenciadas separadamente.<\/strong>Por favor, siga a interface exibida em seu sistema.<\/li>\n<\/ul>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<div class=\"row\"  id=\"row-528023970\">\n\n\t<div id=\"col-1724226030\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<span class=\"scroll-to\" data-label=\"Scroll to: #3.-operation-steps\" data-bullet=\"true\" data-link=\"#3.-operation-steps\" data-title=\"3. Operation Steps\"><a name=\"3.-operation-steps\"><\/a><\/span>\n<h2>3. Etapas da Opera\u00e7\u00e3o<\/h2>\n<p><em>(Exemplo do Windows Defender)<\/em><\/p>\n<h3>3.1 Abra a janela do Firewall ou do Software Antiv\u00edrus<\/h3>\n<ul>\n<li>Clique no \u201c\u2227\u201d <strong>\u00edcone<\/strong> No canto inferior direito da \u00e1rea de trabalho do Windows, para exibir \u00edcones ocultos da bandeja do sistema.<\/li>\n<li>Localize o \u00edcone do firewall ou do software antiv\u00edrus em execu\u00e7\u00e3o e <strong>Clique duas vezes para abrir a janela do software.<\/strong> (Ver Figura 3-1)<\/li>\n<\/ul>\n\n  \n    <div class=\"row large-columns-2 medium-columns- small-columns-\" >\n  <div class=\"gallery-col col\" >\n          <div class=\"col-inner\">\n            <a class=\"image-lightbox lightbox-gallery\" href=\"https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/01\/Show-Hidden-System-Tray-Icons.webp\" title=\"3.1-Mostrar-\u00cdcones-Ocultos-da-Bandeja-do-Sistema\">            <div class=\"box has-hover gallery-box box-default\">\n              <div class=\"box-image\" >\n                <img decoding=\"async\" width=\"500\" height=\"281\" src=\"https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/01\/Show-Hidden-System-Tray-Icons-500x281.webp\" class=\"attachment-medium size-medium\" alt=\"Mostrar \u00edcones ocultos da bandeja do sistema\" ids=\"17182\" style=\"default\" lightbox_image_size=\"original\" columns=\"2\" text_align=\"center\" srcset=\"https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/01\/Show-Hidden-System-Tray-Icons-500x281.webp 500w, https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/01\/Show-Hidden-System-Tray-Icons-1024x576.webp 1024w, https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/01\/Show-Hidden-System-Tray-Icons-400x225.webp 400w, https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/01\/Show-Hidden-System-Tray-Icons-768x432.webp 768w, https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/01\/Show-Hidden-System-Tray-Icons-18x10.webp 18w, https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/01\/Show-Hidden-System-Tray-Icons-600x338.webp 600w, https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/01\/Show-Hidden-System-Tray-Icons.webp 1280w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/>                                                              <\/div>\n              <div class=\"box-text text-center\" >\n                 <p>3.1-Mostrar-\u00cdcones-Ocultos-da-Bandeja-do-Sistema<\/p>\n              <\/div>\n            <\/div>\n            <\/a>          <\/div>\n         <\/div><\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1264766084\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h3>3.2 Abra a entrada de prote\u00e7\u00e3o<\/h3>\n<p>No <strong>\u201cSeguran\u00e7a em um relance\u201d<\/strong> janela, clique <strong>\u201cProte\u00e7\u00e3o contra v\u00edrus e amea\u00e7as\u201d<\/strong>.<br \/>(Ver Figura 3-2)<\/p>\n\n  \n    <div class=\"row large-columns-2 medium-columns- small-columns-\" >\n  <div class=\"gallery-col col\" >\n          <div class=\"col-inner\">\n            <a class=\"image-lightbox lightbox-gallery\" href=\"https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/01\/Open-Virus-threat-protection.webp\" title=\"3.2 - Prote\u00e7\u00e3o contra v\u00edrus e amea\u00e7as\">            <div class=\"box has-hover gallery-box box-default\">\n              <div class=\"box-image\" >\n                <img decoding=\"async\" width=\"500\" height=\"281\" src=\"https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/01\/Open-Virus-threat-protection-500x281.webp\" class=\"attachment-medium size-medium\" alt=\"Prote\u00e7\u00e3o contra amea\u00e7as de v\u00edrus Open\" ids=\"17183\" style=\"default\" lightbox_image_size=\"original\" columns=\"2\" text_align=\"center\" srcset=\"https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/01\/Open-Virus-threat-protection-500x281.webp 500w, https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/01\/Open-Virus-threat-protection-1024x576.webp 1024w, https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/01\/Open-Virus-threat-protection-400x225.webp 400w, https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/01\/Open-Virus-threat-protection-768x432.webp 768w, https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/01\/Open-Virus-threat-protection-18x10.webp 18w, https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/01\/Open-Virus-threat-protection-600x338.webp 600w, https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/01\/Open-Virus-threat-protection.webp 1280w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/>                                                              <\/div>\n              <div class=\"box-text text-center\" >\n                 <p>3.2 - Prote\u00e7\u00e3o contra v\u00edrus e amea\u00e7as<\/p>\n              <\/div>\n            <\/div>\n            <\/a>          <\/div>\n         <\/div><\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1824194075\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h3>3.3 Aceda \u00e0 p\u00e1gina de Defini\u00e7\u00f5es de Prote\u00e7\u00e3o<\/h3>\n<p>No <strong>\u201cProte\u00e7\u00e3o contra v\u00edrus e amea\u00e7as\u201d<\/strong> p\u00e1gina, clique <strong>\u201cGerenciar configura\u00e7\u00f5es\u201d<\/strong> Para abrir a tela de configura\u00e7\u00f5es de prote\u00e7\u00e3o. (Veja a Figura 3-3)<\/p>\n\n  \n    <div class=\"row large-columns-2 medium-columns- small-columns-\" >\n  <div class=\"gallery-col col\" >\n          <div class=\"col-inner\">\n            <a class=\"image-lightbox lightbox-gallery\" href=\"https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/01\/Click-Manage-Settings.webp\" title=\"3.3 - Clique em Gerenciar Configura\u00e7\u00f5es\">            <div class=\"box has-hover gallery-box box-default\">\n              <div class=\"box-image\" >\n                <img decoding=\"async\" width=\"500\" height=\"281\" src=\"https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/01\/Click-Manage-Settings-500x281.webp\" class=\"attachment-medium size-medium\" alt=\"Clique em Gerenciar configura\u00e7\u00f5es.\" ids=\"17184\" style=\"default\" lightbox_image_size=\"original\" columns=\"2\" text_align=\"center\" srcset=\"https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/01\/Click-Manage-Settings-500x281.webp 500w, https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/01\/Click-Manage-Settings-1024x576.webp 1024w, https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/01\/Click-Manage-Settings-400x225.webp 400w, https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/01\/Click-Manage-Settings-768x432.webp 768w, https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/01\/Click-Manage-Settings-18x10.webp 18w, https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/01\/Click-Manage-Settings-600x338.webp 600w, https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/01\/Click-Manage-Settings.webp 1280w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/>                                                              <\/div>\n              <div class=\"box-text text-center\" >\n                 <p>3.3 - Clique em Gerenciar Configura\u00e7\u00f5es<\/p>\n              <\/div>\n            <\/div>\n            <\/a>          <\/div>\n         <\/div><\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-987594757\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h3>3.4 Desativar temporariamente a prote\u00e7\u00e3o em tempo real<\/h3>\n<p>Sob <strong>\u201cProte\u00e7\u00e3o em tempo real\u201d<\/strong>, altere o status de<strong> &quot;Sobre&quot;<\/strong> para <strong>&quot;Desligado&quot;<\/strong>.<br \/>Se aparecer uma mensagem de confirma\u00e7\u00e3o do sistema, clique em <strong>&quot;Sim&quot;<\/strong> Para confirmar.<br \/>(Ver Figura 3-4-1 \/ Figura 3-4-2)<\/p>\n\n  \n    <div class=\"row large-columns-2 medium-columns- small-columns-\" >\n  <div class=\"gallery-col col\" >\n          <div class=\"col-inner\">\n            <a class=\"image-lightbox lightbox-gallery\" href=\"https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/01\/Real-Time-Protection-On.webp\" title=\"3.4-1-Prote\u00e7\u00e3o-em-Tempo-Real-Ativada\">            <div class=\"box has-hover gallery-box box-default\">\n              <div class=\"box-image\" >\n                <img decoding=\"async\" width=\"500\" height=\"281\" src=\"https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/01\/Real-Time-Protection-On-500x281.webp\" class=\"attachment-medium size-medium\" alt=\"Prote\u00e7\u00e3o em tempo real ativada\" ids=\"17185\" style=\"default\" lightbox_image_size=\"original\" columns=\"2\" text_align=\"center\" srcset=\"https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/01\/Real-Time-Protection-On-500x281.webp 500w, https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/01\/Real-Time-Protection-On-1024x576.webp 1024w, https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/01\/Real-Time-Protection-On-400x225.webp 400w, https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/01\/Real-Time-Protection-On-768x432.webp 768w, https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/01\/Real-Time-Protection-On-18x10.webp 18w, https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/01\/Real-Time-Protection-On-600x338.webp 600w, https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/01\/Real-Time-Protection-On.webp 1280w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/>                                                              <\/div>\n              <div class=\"box-text text-center\" >\n                 <p>3.4-1-Prote\u00e7\u00e3o-em-Tempo-Real-Ativada<\/p>\n              <\/div>\n            <\/div>\n            <\/a>          <\/div>\n         <\/div><\/div>\n\n  \n    <div class=\"row large-columns-2 medium-columns- small-columns-\" >\n  <div class=\"gallery-col col\" >\n          <div class=\"col-inner\">\n            <a class=\"image-lightbox lightbox-gallery\" href=\"https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/01\/Real-Time-Protection-Off.webp\" title=\"3.4-2-Prote\u00e7\u00e3o-em-Tempo-Real-Desativada\">            <div class=\"box has-hover gallery-box box-default\">\n              <div class=\"box-image\" >\n                <img decoding=\"async\" width=\"500\" height=\"281\" src=\"https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/01\/Real-Time-Protection-Off-500x281.webp\" class=\"attachment-medium size-medium\" alt=\"Prote\u00e7\u00e3o em tempo real desativada\" ids=\"17186\" style=\"default\" lightbox_image_size=\"original\" columns=\"2\" text_align=\"center\" srcset=\"https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/01\/Real-Time-Protection-Off-500x281.webp 500w, https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/01\/Real-Time-Protection-Off-1024x576.webp 1024w, https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/01\/Real-Time-Protection-Off-400x225.webp 400w, https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/01\/Real-Time-Protection-Off-768x432.webp 768w, https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/01\/Real-Time-Protection-Off-18x10.webp 18w, https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/01\/Real-Time-Protection-Off-600x338.webp 600w, https:\/\/www.dtflinko.com\/wp-content\/uploads\/2026\/01\/Real-Time-Protection-Off.webp 1280w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/>                                                              <\/div>\n              <div class=\"box-text text-center\" >\n                 <p>3.4-2-Prote\u00e7\u00e3o-em-Tempo-Real-Desativada<\/p>\n              <\/div>\n            <\/div>\n            <\/a>          <\/div>\n         <\/div><\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-920904484\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h3>3.5 Confirme se o firewall ou a prote\u00e7\u00e3o est\u00e1 desativado.<\/h3>\n<p>Confirme que o <strong>firewall ou prote\u00e7\u00e3o em tempo real<\/strong> O status mostra um dos seguintes:<\/p>\n<ul>\n<li><strong>Desligado<\/strong><\/li>\n<li>Uma mensagem do sistema como &quot;A prote\u00e7\u00e3o est\u00e1 desativada&quot;.<\/li>\n<\/ul>\n<p>Ap\u00f3s a confirma\u00e7\u00e3o, voc\u00ea poder\u00e1 prosseguir com as pr\u00f3ximas etapas de instala\u00e7\u00e3o do software.<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<div class=\"row\"  id=\"row-543540288\">\n\n\t<div id=\"col-134694655\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<span class=\"scroll-to\" data-label=\"Scroll to: #4.-operation-tips-for-different-security-software-(reference)\" data-bullet=\"true\" data-link=\"#4.-operation-tips-for-different-security-software-(reference)\" data-title=\"4. Operation Tips for Different Security Software (Reference)\"><a name=\"4.-operation-tips-for-different-security-software-(reference)\"><\/a><\/span>\n<h2>4. Dicas de opera\u00e7\u00e3o para diferentes softwares de seguran\u00e7a (Refer\u00eancia)<\/h2>\n<p>Esta se\u00e7\u00e3o auxilia usu\u00e1rios de diferentes softwares de seguran\u00e7a. <strong>Localize rapidamente o interruptor de prote\u00e7\u00e3o.<\/strong><br \/>A interface real pode variar conforme a vers\u00e3o. Por favor, siga o que \u00e9 exibido no seu sistema.<\/p>\n<h3>4.1 Windows Defender (Integrado ao Windows)<\/h3>\n<p>Refer\u00eancia de caminho comum:<br \/>Vis\u00e3o geral da seguran\u00e7a \u2192 Prote\u00e7\u00e3o contra v\u00edrus e amea\u00e7as \u2192 Gerenciar configura\u00e7\u00f5es \u2192 Prote\u00e7\u00e3o em tempo real<\/p>\n<h3>4.2 Avast<\/h3>\n<p>Refer\u00eancia de caminho comum:<br \/>Prote\u00e7\u00e3o \u2192 Escudos principais \/ Escudos<br \/>Desative os m\u00f3dulos de prote\u00e7\u00e3o relevantes ou a prote\u00e7\u00e3o em tempo real.<\/p>\n<h3>4.3 McAfee<\/h3>\n<p>Refer\u00eancia de caminho comum:<br \/>Seguran\u00e7a do PC \u2192 Verifica\u00e7\u00e3o em tempo real<br \/>ou<br \/>Firewall<\/p>\n<h3>4.4 Bitdefender<\/h3>\n<p>Refer\u00eancia de caminho comum:<br \/>Prote\u00e7\u00e3o \u2192 Antiv\u00edrus \u2192 Escudo<\/p>\n<p><strong>Dica:<\/strong><\/p>\n<p>Os nomes dos menus podem variar dependendo da vers\u00e3o do software ou do idioma do sistema.<br \/>Procure op\u00e7\u00f5es com significados semelhantes a<strong> Prote\u00e7\u00e3o, seguran\u00e7a, firewall ou prote\u00e7\u00e3o em tempo real.<\/strong><\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<div class=\"row\"  id=\"row-907222781\">\n\n\t<div id=\"col-326414782\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<p><span style=\"color: #3366ff;\"><strong>Suporte t\u00e9cnico<\/strong><\/span><br \/>E-mail: <a href=\"mailto:support@dtflinko.com\">support@dtflinko.com<\/a><br \/>Site: <a href=\"https:\/\/www.dtflinko.com\/pt-br\/\">www.dtflinko.com<\/a><\/p>\n<div class=\"is-divider divider clearfix\" style=\"max-width:1200px;height:2px;\"><\/div>\n<p>\u00a9 2025 Equipe T\u00e9cnica LINKO. 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